Petaling Jaya, 22nd November 2025 - A joint special committee involving the Communications and Health ministries will be set up to review all technical, operational and inter-agency coordination issues in the Next Generation Malaysian Emergency Response Services 999 (NG MERS 999) system, ensuring efficiency.
It will also ensure smooth and safe delivery of emergency services, implement immediate system improvements and provide weekly reports to the Cabinet on operational effectiveness, key performance indicators and recommendations for short and long-term solutions.
In a joint statement yesterday, the ministries said the Cabinet was briefed on the implementation of the system, operated by Telekom Malaysia, amid public criticism over long waits for ambulances.
“The system became fully operational on Nov 16 as a continuation of the MERS 999 system introduced in 2007,” the statement said.
Read further on The Star's article attached.
